Apple will change the rule for iPhone with Face ID problem | Cellphone

THE Apple should change the procedure for repairing iPhones with problem in the face identification, the facial biometrics unlock function. Nowadays, it is necessary to replace the mobile phone with a new one. That should change if the information circulating behind the scenes is correct. The measure would apply to iPhone XS and later models.

The new guideline appears in a document obtained by the specialized site MacRumorswhich contains any instructions sent to the Apple Stores and authorized networks. The service note, however, does not specify the start date of the new service or even the possible cost of the repair.

The iPhone XS and XS Max are perhaps the oldest Apple mobile phones to be eligible for repair — Photo: Bruno De Blasi/TechTudo

The movement to allow the repair and not the complete replacement of mobile phones would be in line with the proposal of the Apple reduce the carbon footprint of products, i.e. the environmental impact. The change also tends to reduce the company’s support and after-sales costs.

The authorized network would receive a new part called TrueDepth Camera with all the necessary modules for a possible repair service.

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Before this step, however, the specialist technician must carry out a diagnosis using the Apple Service Toolkit. It is able to tell if the customer’s iPhone is a replacement or repair case.

Biometrics by Face ID was inaugurated in iPhone X (from 2017), but it does not appear to be on the list of models covered by the novelty.

so far the Apple did not take a position on the matter.

with information from MacRumors

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