Fitbit announced Wednesday (2) the voluntary recall of models of its first smart wearable, the Ionic, launched in 2017. The company stopped production of the device in 2020, shortly before being acquired by Google, but it There are reports that your battery can overheat and cause burns.
Fitbit Ionic reportedly caused third-degree burns
The US Consumer Product Safety Commission (CPSC) says Fitbit has received 174 customer complaints, including 115 from the US and 59 from other countries. All denounce the overheating of the lithium-ion battery of Ionic.
There have been 78 burn complaints from Ionic in the United States. Of the complaints, two are third-degree burns — able to penetrate skin and reach bone — and one is second-degree. In the rest of the world, Fitbit has received over 40 burn reports from Ionic.
The model was a pioneer in the sale of Fitbit smartwatches. The company acquired smartwatch maker Pebble in 2017 after shelling out $23 million; the Ionic, released the same year, was one of the first wearables to feature SpO2 sensors, used to measure oxygen in the blood.
But Ionic disappointed in terms of sales for its unflattering design and low amount of smart features. Ironically, the drums were praised in most reviews.
In the US, CPSC says Fitbit has sold 1 million Ionic units, while internationally 639,000 units have been purchased.
Google asks users to stop using Ionic
A note from Fitbit calling for the recall of its devices warns that users of the model should stop using it immediately. The company says:
“The health and safety of Fitbit customers is our top priority. We are taking steps to avoid excessive care for our users. We will be offering a refund to Fitbit Ionic owners. […] The voluntary recall is specific to this device and does not affect any other branded smartwatches or wristbands.”
To the mashed, a spokesperson for Fitbit said the company has received a “limited” number of crash complaints. He said the total announced by the CPSC “represents 0.001% of the units sold” and that such incidents are “very rare”.
The company’s official page for the recall accepts reports from Brazilian users. If your Fitbit Ionic’s model number begins with FB503, it is eligible for the campaign. You can find this code on the back of the device, near where the bracelet is installed.